Refund Policy
Thank you for shopping at EZONE. We value your satisfaction and want to ensure you have a positive shopping experience. If you are not entirely satisfied with your purchase, we're here to help.
1. Eligibility for Refunds
To be eligible for a refund, please make sure that:
- The item was purchased directly from EZONE.
- The item is unused, in its original condition, and in the original packaging.
- You have a valid proof of purchase, such as an order confirmation or receipt.
- The return request is made within 30 days of receiving the product.
2. Refund Process
To initiate a refund, please follow these steps:
- Contact our customer support team at contact@ezone.com/9876543210 to inform them about your refund request.
- Provide the necessary details, including your order number, the item(s) you wish to return, and the reason for the return.
- Wait for our customer support team to review your request and provide further instructions.
- Once your return is approved, you will be provided with a return shipping address (if applicable) and any additional instructions.
- Ship the item(s) back to us using a trackable shipping method. Please ensure that the item is securely packaged to prevent any damage during transit.
- Provide our customer support team with the return tracking number.
- Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned above.
- If the return is approved, a refund will be processed to the original payment method within 7 days.
- Please note that any shipping charges incurred during the return process are non-refundable.
3. Exceptions
The following items are not eligible for a refund:
- Customized or personalized items.
- Gift cards or promotional vouchers.
- Items that are damaged or missing parts due to customer negligence.
- Items that are not in their original condition or packaging.
If you have any questions about our refund policy, please contact our customer support team at contact@ezone.com/9876543210. We are here to assist you and address any concerns you may have.
